We are hiring a Client Success Manager

OWN IT

• Serve as the main point of contact to build and maintain relationships with assigned clients, keeping an open line of communication, scheduling and managing ongoing meetings and client check-ins.
• Manage what we’ve sold clients (deliverables), when it’s due (deadlines), and share its status, alerting client and team to issues that might delay delivery and relaying direction and vision to the creative team.
• Develop a strong, ongoing understanding of each client’s business model, goals, and key performance indicators (KPIs).
• Take ownership of outcomes and deliverables for your assigned marketing clients.

TEAM FIRST

• Work as a team to plan and implement marketing efforts.
• Collaborate with the creative team to ensure everyone is an expert on the client’s brand (empowering all team members to be a brand advocate), business and marketing goals, and deliverables (expected and suggested).
• Collaborate with the sales team, address needs, and support marketing initiatives.
• Maintain effective internal communications to ensure that all relevant team members are kept informed of client objectives, deliverables, and deadlines.

CONTINUOUSLY IMPROVING

• Grow and develop existing and new client accounts. Consistently identify client needs, and recommend appropriate products and services. Seek new opportunities to add value to existing clients.
• For each client, understand the marketplace, their role in it, what differentiates them from their competition, and identify factors that affect desired results. Be proactive about analyzing any market changes and updates.
• Review and analyze clients’ websites, brand assets and marketing efforts to determine areas that can or need to be improved, replaced, or revised.
• Solve problems that help the client grow and improve—and help the team better collaborate and communicate.

DO THE RIGHT THING

• Show passion and genuine caring for our clients, their business, and improving their revenue and profitability through marketing efforts.
• Be your clients’ brand champion. Protect sensitive client information and maintain a strict level of client confidentiality.
• Manage your time wisely.
• Value every team member and help them complete their tasks, so the client wins, every time.

Good question! Here’s our best effort at sharing a bit about what it is like working at Rock Paper Simple.

We work in marketing. So that means it can be fast-paced, deadline-driven, and sometimes it can be stressful. But it is also a place we get to be creative, make really awesome things, work with cool brands, and help some awesome organizations look amazing and win.

We run on EOS, so we have very clear short and long-term visions, quarterly goals and updates, and weekly meetings that give everyone a voice. The whole team knows where the company is going and why. We have leaders, not bosses, who focus on empowering their teams. We document our processes and continue to find ways to make them better.

We are crazy obsessed with anything orange, Star Wars, coffee, Brevard County, and anything marketing-related. We have silly Slack chats in the #general channel with more gifs than we should, have random nerf battles, play board games over lunch, and pass a You Rock Award from team member to team member each month based on core values.

We are very human, care a lot about mental health (we even made a documentary about it!), and want to see everyone grow and become better. We understand that human beings make mistakes and get overwhelmed sometimes, and we encourage people not to let that hold them back. We give grace when we should, but we hold our people accountable too.