We are Hiring a Client Experience Director

Client Experience and Account Management

• Serve as the main point of contact for key accounts, building and maintaining long-term relationships.
• Develop a strong understanding of each client’s business model, goals, and KPIs to drive alignment and success.
• Monitor client satisfaction and proactively address concerns, ensuring a seamless and positive client experience.
• Create and present strategic plans, reports, and insights that demonstrate measurable results and added value.
• Ensure deliverables are completed on time, within budget, and aligned with client expectations.

Revenue and Sales Supervision

• Collaborate with the sales team to support revenue generation, upselling, and cross-selling efforts.
• Oversee sales processes to ensure consistency, quality, and alignment with client needs.
• Identify opportunities to increase revenue within existing client accounts through strategic initiatives.
• Track and analyze revenue metrics, providing insights and recommendations to achieve organizational goals.
• Work with the leadership team to set and monitor sales and revenue targets, ensuring alignment with overall business objectives.

Strategic Planning and Execution

• Develop and oversee branding and marketing strategies tailored to client needs.
• Collaborate with internal teams, including creative and marketing, to ensure cohesive execution of client projects.
• Review and analyze client assets—websites, marketing efforts, and brand strategies—to identify areas for improvement and recommend actionable solutions.
• Lead the development and implementation of strategic branding initiatives, creative briefs, and marketing campaigns.

Team Collaboration and Coordination

• Work closely with the sales team to ensure a seamless handoff from sales to account management.
• Partner with creative and production teams to ensure consistent communication and alignment on client deliverables.
• Collaborate with internal stakeholders to continuously refine and improve processes, systems, and methodologies for client success.

Growth and Innovation

• Identify new opportunities to add value to existing client relationships through upselling and cross-selling strategies.
• Stay informed about market trends and industry developments to ensure our clients remain ahead of their competition.
• Champion innovation within the client experience team by proposing new approaches, tools, and services to enhance outcomes.

• 5+ years of experience in account management, marketing, or client relations, with exposure to sales or revenue oversight.
• Proven track record of managing client relationships and delivering measurable results.
• Strong interpersonal, verbal, and written communication skills.
• Excellent presentation skills with the ability to convey complex ideas clearly and compellingly.
• Experience in digital marketing, including paid and organic strategies, branding, and project management.
• Demonstrated ability to manage multiple priorities, meet tight deadlines, and adapt to a fast-paced environment.
• Proficiency with CRM systems, marketing tools, and Google Suite.
• Bachelor’s degree in marketing, business, or a related field (preferred).

• (Compensation): This is an exempt salary position, semi-monthly pay periods, with a profit-share bonus program. Career planning meetings will provide a path of advancement with time.
• (Working Hours): The minimum hours you will be expected to be available is 8hrs, Monday – Friday with the flexibility to get those 8hrs done between 7am and 7pm. More hours may be needed to ensure time-sensitive clients are taken care of and networking events are attended.
• (Remote Work): This position is fully remote with the exception that some client meetings will be in person and a meeting place will be designated at that time.
• (PTO): 13 days of paid time off will be provided each year (awarded after 90 days with the company). Opportunities to earn additional days with tenure are available. The position also includes 11 paid holidays.
• (Compensations and Benefits): Your Position Compensations and Benefits are: Disability, Dental, Vision, Redirect Health Primary Care Coverage, and an IRA plan with up to 3% salary match (available after 90 days).
• (Professional Development): Rock Paper Simple provides continuing professional development through online courses, events, consultants and other opportunities to allow each of our team members to grow. Paid subscriptions to digital learning opportunities are available immediately with additional and more specific opportunities available upon request and as they arise.
• (Expectations): Based on your interviews and the skill sets that have been presented, RPS expects you to be bringing the skill sets and experiences discussed. While we know there is always a learning curve to a new position, our expectation is set that you will be able to begin contributing quickly once up to speed.

Good question! Here’s our best effort at sharing a bit about what it is like working at Rock Paper Simple.

We work in marketing. So that means it can be fast-paced, deadline-driven, and sometimes it can be stressful. But it is also a place we get to be creative, make really awesome things, work with cool brands, and help some awesome organizations look amazing and win.

We run on EOS, so we have very clear short and long-term visions, quarterly goals and updates, and weekly meetings that give everyone a voice. The whole team knows where the company is going and why. We have leaders, not bosses, who focus on empowering their teams. We document our processes and continue to find ways to make them better.

We are crazy obsessed with anything orange, Star Wars, coffee, Brevard County, and anything marketing-related. We have silly Slack chats in the #general channel with more gifs than we should, have random nerf battles, play board games over lunch, and pass a You Rock Award from team member to team member each month based on core values.

We are very human, care a lot about mental health (we even made a documentary about it!), and want to see everyone grow and become better. We understand that human beings make mistakes and get overwhelmed sometimes, and we encourage people not to let that hold them back. We give grace when we should, but we hold our people accountable too.